Need help?
You have come to the right place. Here is a collection of Frequently Asked Questions (FAQs) that we get, arranged by topic. We have also included some general Web site information to help you get around, as well as contact information for just about anyone that you would need to talk to. If you have read through this document and do not see your question listed here, please feel free to use our contact form to send us a message, or call us at 317-974-4488.

Membership FAQ

How do I know it's time to renew my membership?
Renewal notices are sent out one month PRIOR to your expiration date. For example, if your membership expiration date is 3/31/00, a renewal notice is sent in February, 2000. If you have already setup an online account, you will receive your renewal notice via e-mail.

Do I need to notify PAS when my address changes?
YES. For members in the USA, even if you file a forwarding order with the U.S. Postal Service, publications will not be forwarded to you because they are not sent at the First-class rate. For all other members, the policies and procedures of the postal services in all other countries are extremely varied. Therefore, if you notify PAS when your address changes, this decreases the chances of missing publications.
To notify us of an address change, call 317-974-4488 M-F, 9am to 5pm EST and speak to the Membership Manager. Alternately, you can e-mail your address change to membership@pas.org - please include your Membership Number if possible, and both your old and new address.

If you have an online account, you can also change your Address online. Login to the Members Only section, click on View/Edit Your Account and follow the instructions.

What is the difference between a regular membership and an ePAS membership?
The ePAS membership includes all of the benefits listed in Membership Benefits, except that ePAS members do not receive printed copies of Percussive Notes and Percussion News. Both of the publications are, however, included in their entirety on the pas.org Web site, from which entire issues or individual articles can be downloaded.

Who should I complain to if a copy of Percussive Notes arrives damaged?
Our magazines are in excellent condition when they are taken to the Postal Service for mailing. Unfortunately, once they are in the mail system, PAS has no control over how the magazines are handled (or mishandled). Please file a complaint with your local Post Office about the poor condition in which your magazines are being delivered.

If my magazine is damaged, can I get another copy?
Yes. You will need to file a claim within two months of the publication date.