Membership FAQ

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• How do I know it's time to renew my membership?

  Renewal notices are sent out starting 2 months PRIOR to your expiration date. For example, if your membership expiration date is 3/31/12, your first renewal notice will be sent at the beginning of January 2012. You will also receive a paper renewal notice the month that your membership expires, and email notices in the middle of each month that you receive a paper notice. If you have already setup an online account, you will see a pending bill in your account that you can proceed to pay online.

• Do I need to notify PAS when my address changes?

  YES. For members in the USA, even if you file a forwarding order with the U.S. Postal Service, publications will not be forwarded to you, because they are not sent at the First-class rate. For all other members, the policies and procedures of the postal services in all other countries are extremely varied. Therefore, if you notify PAS when your address changes, this decreases the chances of missing publications.

  To notify us of an address change, please send an email to membership@pas.org - please include your Membership Number, and both your old and new address. You may also call 317-974-4488 M-F, 9am to 5pm EST and speak to the Membership Services Manager.

  If you have an online account, you can also change your Address online by editing your profile.

• What is the difference between a Hard Copy membership and an ePAS membership?

  The ePAS membership includes all of the Hard Copy membership benefits listed in Membership Benefits, except that ePAS members do not receive printed copies of Percussive Notes. However, publications are included in their entirety on the PAS.org website, from which entire issues or individual articles can be downloaded, or can be viewed through our eReader application.

• Whom should I contact if a copy of Percussive Notes arrives damaged?

  Our magazines are in excellent condition when they are taken to the Postal Service for mailing. Unfortunately, once they are in the mail system, PAS has no control over how the magazines are handled (or mishandled). Please file a complaint with your local Post Office about the poor condition in which your magazines are being delivered.

• If my magazine is damaged, can I get another copy?

  Yes. You will need to file a claim within two months of the publication date.

• I just paid for my membership online, but I still can’t access the PAS network, publications, etc. What else do I need to do?

  Nothing. Sometimes there is a delay in the updating of an expired or new membership, once the payment has been processed. This delay can last from a few minutes, up to the start of the next business day.

• I forgot my password and requested a new one through the online form, but have not received an email. How long should this take?

  Usually the system responds very quickly. However, server-related delays do happen. If you find yourself waiting for more than an hour, please email membership@pas.org to request to have your password reset.

• My membership expired more than a few months ago. I want to renew, but the billing page under My Account tells me I have “No dues at this time”. How can I do my renewal online?

  If you are a former member, but it has been more than 3 months since your account was active, your online bill will tell you that you have no dues. You can rejoin by logging-in, clicking on the “join” button, and from there you will be able to update the type of membership you want, along with updating your address and other contact info. A new bill will be created for you, which you will be able to pay online. The process will update your current record and will NOT create a duplicate.

• How do I find my Member ID number?

  Once you have logged-in at PAS.org, click on the “My Account” link (this appears where the “Log-in” link was before you signed-in). On the welcome page, you will see a series of links to the left. Click on “Personal” and you will see your member ID listed at the top of the information.

• How do I change my membership type?

  If you are approaching the time to renew your membership and you wish to change membership type for the next year (Student to Professional, ePAS to Hard Copy, etc.), please email membership@pas.org with your current membership information and the type of membership you would like to change to. For example: “Hi, my name is ______, my member ID is _____, and I want to switch from a Student Hard Copy to a Professional ePAS.”

• Can I change my membership type in the middle of my subscription year?

  Yes, but there are certain guidelines. No refunds are available for memberships, so if you want to switch from a Student Hard Copy to a Student ePAS, for example, you can, but there will be no refund for the difference in subscription costs.

  However, if you wish to upgrade your membership from Professional ePAS to Professional Hard Copy, for example, you will need to pay the $40 difference, along with the shipping costs for sending you any back copies that are part of your subscription year. You may also choose to forego the rest of your current subscription year and start anew when paying for an upgraded membership.